Overview

Remote360 for BlackBerry is an application that enables IT administrators to securely connect to and remotely operate the BlackBerry devices being utilized in their organization. Currently, if an issue occurs with a BlackBerry device, the user must schedule an in-office appointment with an IT representative to resolve the problem, wasting valuable time and costing the organization money. Remote360’s key competitive advantage is the ability to greatly reduce the time to resolution by allowing an administrator remote access to resolve software issues, resulting in significant time and cost savings.

The Remote360 application suite is comprised of three components:

• Remote360 Connector:
  A distributed smartphone application that provides remote access to the device.
• Remote360 Admin Console:
  A web browser based interface used by support staff to access a smartphone device remotely.
• Remote360 Server:
  A server-based Java application that facilitates communication between the other two components.

Using the Remote360 system, a remote smartphone user can enable remote access to their device, allowing a support user to view the device’s screen in a web browser and issue commands to operate the device remotely. During a remote control session, both the support user and the remote user view the same screen and are able to interact with the device. If the problem is a training issue, the support user can show the remote smartphone user, key-by-key, how to perform a function. If the problem is an error on the device, a bug in an application, or invalid data, the support user can use normal diagnostic functions to help determine the issue.